My phone trade in

Question

Hello I’m very frustrated. I traded in my 3 phones to upgrade a year ago! It was for me, my wife & daughter. My wife and daughter’s phones got their refunds but my phone still hasn’t. I have been to the store multiple times and have emailed and made phone calls. It’s been over a year with zero help! All customer service says is 'I will have to put in a ticket'. Do u know how sick of hearing that I am. All kinds of tickets with zero responses.

XfinityAmandaB · Answer

user_09uz5z Thank you so much for reaching out for help with your trade-in credit for your old device. Going that long trying to get anything resolved would be frustrating, and I appreciate you reaching out for help. We do have a dedicated trade-in team, and a ticket would be the expected process since they work with the trade-in company, Assurant, to resolve issues. Did they, by chance, ever provide a ticket number for you on any of these past interactions?

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user_09uz5z

My phone trade in

XfinityAmandaB

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