Visitor
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1 Message
My phone has been disconected while being transfered. I need to talk to a live person. I can't call because my phone has been disconected
Please contact me via email or this chat, I must speak to a live person because my transfer has locked up my phone.
XfinityCarolyn
Official Employee
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507 Messages
6 hours ago
@user_xi8ljo, I’m sorry your phone was disconnected while the transfer was still in progress. I understand how concerning it is to be without service and unable to call for assistance because of the issue itself. I would be happy to work with you here and take a closer look at what happened with the transfer so I can determine the best next steps. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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