My new phone order was sent to a non-physical service address

My new phone order was sent to a non-physical service address. FedEx is stuck in a delivery loop and today is my 7-day auto-activation deadline. I need help from a corporate agent to stop the line billing.

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XfinityGabriel

Official Employee

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3.3K Messages

19 days ago

user_11f9oa, Hi there! Thanks for reaching out. I can understand how that delivery loop would definitely be frustrating, especially with the activation timeline coming up. I am sorry to learn about this experience. We can absolutely help get this sorted out. In situations like this, we’ll need to step in and review the order and shipping details to see what options we have for a solution.

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. In the future, we ask that you please only find the most appropriate public board for your question type, post it there, and wait to send us a direct message. If needed, we may invite you to send us a direct message. I see that you have already sent us a direct message this time, so I will continue assisting you from there.

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user_11f9oa

Visitor

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2 Messages

It is unfortunate that Xfinity leaves their customers no options with these issues, it is a very frustrating customer service experience. We only came to this forum because phone calls, online live chat get you no where but in a loop. Contact Xfinity they say call Fedex, Fedex says the shipper Xfinity has to request the change of address.

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19 days ago

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user_11f9oa

My new phone order was sent to a non-physical service address

XfinityGabriel

user_11f9oa

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