my iPhone is locked to Xfinity but it has been paid off.

user_au6vgr Thanks for reaching out with your concerns regarding your Xfinity Mobile phone!  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.