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user_v1xx5y
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Tuesday, November 21st, 2023 10:31 PM

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My device payment credits are wrong for one year now!!

My device payments should be at new iPhone pro max 14 800 off I used a coupon , well im xfinity has given me the runs round. Payments should be at 17. 43 one year left, now they are at full device payments at 45.00 and no one will change it back. I need my credits and this fixed now!!! It’s been to long.

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Updated 

11 months ago

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XfinityRichard

Official Employee

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1.2K Messages

11 months ago

Hi there, @user_v1xx5y Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I truly do apoligize for the inconvience this Xfinity billing issue is causing you, I'll be more than happy to look into that for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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