Hi there, user_0u9zws! Thanks for posting on our XFINITY Community Forum. It is never an ideal situation to encounter any calling/texting issue, as we understand it is vital to stay in communication with friends and family at all times. Rest assured, you have reached the right team to assist you today! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityNatalie
Official Employee
•
171 Messages
3 days ago
Hi there, user_0u9zws! Thanks for posting on our XFINITY Community Forum. It is never an ideal situation to encounter any calling/texting issue, as we understand it is vital to stay in communication with friends and family at all times. Rest assured, you have reached the right team to assist you today! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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