Visitor

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1 Message

Monday, August 4th, 2025

My account number

I need my account number for phone [Edited: "Personal Information"]

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Official Employee

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2.6K Messages

1 month ago

user_32a2zn We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. 

 

 

To find your Xfinity Mobile account number, follow these steps:
*Sign in to the Xfinity app with your username and password.
*In the **Overview** tab, select the **Xfinity Mobile billing** tile.
*Tap on **Current Statement** to view your most recent statement.
*Go to the **Settings** tab, and under **Xfinity Mobile Account Holder**, you can view your Xfinity Mobile account number.

*Alternatively, you can find it on your most recent billing statement.

Visitor

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1 Message

I need to report my problem to Now. I am having several problems with my phone services. I have been dropping calls one after another with this service. If I can't have correct phone service from xfinity NOW, that I am paying for, then I have no choice but to cancel the service. Are you going to be able to correct the problem?

Thank you 

Official Employee

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1.9K Messages

Hello, @user_b8in0k we want to make sure we take the right actions to help you. Support for NOW services does need to go through the Xfinity Assistant. https://www.xfinity.com/xfinityassistant

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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