Motorola Edge (2025) won't use a different ringtone

@Erus​ Oof. Over on the Motorola forum, an agent gave me steps to reinstall the firmware on the phone. I'll post a link to that in a minute

https://forums.lenovo.com/t5/motorola-edge-2025/Edge-2025-won-t-use-a-different-ringtone/m-p/10018083?page=1#10065455

Here's the full thread. I'm about to try the RSA tool. Wish me luck!

Nope! Didn't work.

I successfully installed the newer software version, and the ringtone problem persists. Very fun. I guess I'll just mute the ringtone smh

Bummer! Everything else about this phone is pretty nice

@H_Ethan Thanks for getting back to us. I am not finding any information about known issues on our side. I'm wondering if this is a device settings issue.  I believe a factory reset is an option and to try setting up your ringtones again. Before we go that route have you tried chatting or calking Motorola directly? I would like to see what options we have to help. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

@Erus - It is incredibly frustrating when you’ve spent time picking a ringtone you actually like, only to have that "Hello Moto" chime override it every single time. This is a known quirk with Motorola devices, usually caused by a conflict between the system settings and the pre-installed "Moto" app. Here is a step-by-step guide to reclaiming your ringtone:

1. Check the "Moto" App Settings
Motorola phones often have a dedicated Moto app that can override system-wide sounds for "priority" or "smart" alerts.

- Open the Moto app.

- Look for Moto Display or Attentive Display.

- Check if there are any "Adaptive" sound settings or "Do Not Disturb" rules within this app that might be defaulting to the factory sound.

2. Clear Cache for the Media Storage
Sometimes the Android system gets "stuck" on the default file path for ringtones.

- Go to Settings > Apps > See all apps.

- Tap the three dots in the top right and select Show system.

- Find Media Storage.

- Tap Storage & Cache and select Clear Cache.

- Restart your phone and try re-assigning your custom ringtone.

3. The "Zedge" or Third-Party App Conflict
If you are using an app like Zedge to set your ringtone, the Xfinity/Moto firmware sometimes blocks the app's permission to write system settings.

- The Fix: Download the ringtone file directly to your phone's Internal Storage > Ringtones folder.

- Then, go to Settings > Sound > Phone Ringtone and select it from the "On this device" list rather than through the third-party app.

4. Contact-Specific Overrides
In rare cases, if you are testing the ringtone by calling from a specific number, check that contact's individual settings.

- Open the Contacts app.

- Select the contact you're calling from.

- Tap the three dots > Set ringtone.

- Ensure it isn't manually set to the default "Hello Moto" there.

A quick tip: If you just updated your software recently, Moto phones sometimes reset "App Permissions." Ensure your Settings > Apps > Special App Access > Modify System Settings allows the Media/Settings app to make changes. And please let me know if this helps!