1 Message
monthly credit [Edited]
My 1k mobile credit and monthly credit is lower than I was informed I also got an email saying I would get 1 k over 24 months countless calls open tickets and visit to store with no results
I am very disappointed
please help
viveks45
21 Messages
26 days ago
If it’s a credit for a trade-in promo, then the credit is over 24 months. That’s how all of their promos are setup
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XfinityOrlandoM
Official Employee
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1.7K Messages
25 days ago
@user_oxi5v6
Thanks for reaching out to us, as a mobile customer myself I would not be happy if my trade in credit was lower than what I expected. Since you've reached out to our digital care platform via the Xfinity forms page, we have the tools to assist you with all your residential services, however we are limited when it comes to the mobile side of your account.
So what we recommend is, for you to reach out to our awesome mobile agents via https://www.xfinity.com/mobile/support the chat assistant will help direct you to the correct live agent that will be able to address all your concerns with your mobile trade in credits
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