Hello @user_zkiimx Have you already attempted to submit a return for the phone online? Steps to take can be found here: https://www.xfinity.com/support/articles/returns-and-exchanges . If you are unable to get that going through the online portal we can certainly help look into this for you.
XfinityMatthew
Official Employee
•
1K Messages
11 hours ago
Hello @user_zkiimx Have you already attempted to submit a return for the phone online? Steps to take can be found here: https://www.xfinity.com/support/articles/returns-and-exchanges . If you are unable to get that going through the online portal we can certainly help look into this for you.
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