Visitor
•
2 Messages
mobile
Hello, I’m reaching out to request the cancellation of my mobile lines. I’ve had the phones for about four months, but I no longer wish to keep the service or the devices. I’ve been trying to return the phones, but I was informed that returns are no longer accepted, and I’m still expected to pay off the remaining balance. I don’t think it’s fair to continue paying for devices I’m actively trying to give back. I would appreciate it if you could work with me on a resolution that allows me to return the phones and close out the account without the full financial burden. Thank you
DreamSayerZ
Problem Solver
•
860 Messages
24 hours ago
@sharon42972 Xfinity Mobile's return policy is 14 days after purchase. You've had the phones 4 months. I suggest you read their return policy here; https://www.xfinity.com/support/articles/returns-and-exchange
(edited)
0
0