1 Message
Mobile Watch Promo - Platinum
I received a promotion for $300 off any smartphone in January and that promotion still has not been applied.
I called XFinity Mobile and they said that I have to go back to the store where I purchased the phone.
I've been back three times and today, I lost it on them and am now banned from the store.
This is my notice to XFinity that I will be keeping my devices and not paying any bills until my $300 credit has been applied.
I see this message forum is being ignored anyway.
DreamSayerZ
Problem Solver
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502 Messages
6 months ago
@user_71senq You may want to edit you posts title and correct your typo "Pormo" to Promo as you intended. LOL
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XfinityAlfonso
Official Employee
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1.1K Messages
6 months ago
Hello user_71senq thank you for taking the time to reach us here on our Xfinity Forums regarding your Xfinity Mobile promotion. I can totally understand your frustrations regarding this, and we are here to help as much as possible.
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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