Visitor
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3 Messages
Mobile time to switch promotion. Need help with missing information
I am having an issue with the mobile time to switch promotion. I went to the indicated web page and uploaded images of my Verizon bill, and keyed in the payoff amounts for each of the four phone lines, but when I track the status, it says those payoff amounts are missing. I also noted on the Verizon bill where those payoff amounts are listed. I can provide my documentation submission number via DM. Can someone help? Thanks!
XfinityThomasC
Official Employee
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2.5K Messages
1 month ago
Hello, @user_9f5224
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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XfinityMarcos
Official Employee
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2.3K Messages
22 days ago
@user_9f5224, It was a pleasure working with, I appreciate all the time you shared throughout our conversation. I'm glad we were able to get you taken care of. Have a great rest of your week and be safe out there!
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