Visitor
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1 Message
Mobile phone
I return mobile phone on May 17th and still haven't received my refund and had to pay pay for 4 lines the 4th line haven't been activated and the fulfillment center received the phone on May 20th I fill like I've been taken advantage of I'm seriously thinking about canceling my service. I've been with xfinity for 13 years
XfinityBenny
Official Employee
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1.5K Messages
18 hours ago
@user_bd0c1b Thanks for adding a post to the community. We can have this looked into. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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