Mobile phone return

To whom it may concern, my name is Rebecca Mason and I live in Jacksonville Florida. I wanted to communicate with someone concerning my account. I am not trading in my iPhone 13 Pro Max. I am sending this iPhone Air 17 back via FedEx. If you don’t understand why check the notes I tried to return it two days after I bought it and Xfinity customer service told me to hold onto it that they would have an iPhone 15 Pro Max or iPhone 16 Pro Max at the end of the month when I called they told me they didn’t have it. I went and got my old phone fixed so I called them back. They gave me a temporary phone number on my old phone and told me and they erased the data on the other phone the new phone and told me to take it back to the store. I attempted to take it back to the store several times in which the manager told me he did not have permission. I called customer service back and they told me just take it to FedEx and drop it off. I told them it’ll get lost somewhere and I wasn’t doing that then customer service told me that the iPhone 17 air was not activated so I would need to go back to the store for the fourth time and get them to activate it and then call them back and they’ll send me a FedEx label. Well I have a FedEx label in my email so I’ll be sending it back via FedEx. I’m not paying for this phone. I did everything that customer service told me I followed the rules and every time I went to the store either they laughed at me and rolled their eyes at my(an yes i made sure I told the manager the next visit to the store!)me or the Manager that I spoke to last told me he didn’t have permissions to do it even though I tried to return it two days later, so I’m over this and I hope all of this is stored somewhere. I am using this FedEx label to send this iPhone Air 17 back. The last conversation I had with customer service said to get my phone activated first and he would email me a FedEx shipping label to return it but I need to go back to the store again…and get it activated! Well I just got an email saying my iPhone is activated so I’ll be mailing it back with the original label that was sent to me .Please note my account I’m sure there’s 1 billion notes on there of me trying to return it as of the 20th of the month. I bought it on a Friday night at like five or 6 o’clock and I called first thing Monday to return it. Please see all notes on my account , thanking you for your attention to this matter,. Rebecca Mason,