Visitor
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3 Messages
Mobile incorrect bill
Xfinitys mobile customer service is absolutely deplorable. Sept 28, 2025 I ported over phone number [Edited: "Personal Information"] and was told I could upgrade to an iPhone 17 Pro Max for no charge, and the service fee would be 10.00 a month. Also, for being a Platinum customer I was eligible for a free Apple watch. All I had to do was pay for service on it which was 10.00 a month. Well I received the first bill and my bill is 124.94. I understand I am responsible for the activation fee and taxes, but the other charges are completely inaccurate. I jist spent 2 1/2 hours on the phone talking to a rude supv, David and 2 other reps trying to get this corrected to no avail. Also, I sent my old TMobile iPhone 15 to Assurant and they sent it back saying I sent the wrong phone to them WHEN I SENT THE CORRECT PHONE. I am so diagusted with your customer service Im ready to cancel everything with your company. I am being penalized for errors your representatives made when I signed up for the mobile svc on the phone. I would appreciate a call from you to discuss at [Edited: "Personal Information"].
XfinityJamesC
Official Employee
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2.6K Messages
3 hours ago
Greetings, @user_2aw0ox! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your upgrade and trade-in experience, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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