Hello, @user_6o4uad thank you for reaching out over Xfinity Forums. I know how important it is to be able to make and receive calls with your Xfinity Mobile service, and would like to help ensure this is resolved if you're still experiencing issues. Here some helpful self-help troubleshooting steps if these haven't been taken:
- Restart your phone: Turn your device completely off and back on to refresh its network connection.
- Toggle Airplane Mode: Turn Airplane mode on for 30 seconds, then turn it back off.
- Check Wi-Fi Calling: If Wi-Fi calling is turned on, disable it temporarily, test a call, and turn it back on.
- Check signal strength: Ensure you have an active cellular signal and your phone ringer is turned on (not set to silent or Do Not Disturb
Here are also a couple of more in depth options if the above was attempted and not successful:
- Reset network settings: Go to your phone settings and reset network connections (Note: This will erase saved Wi-Fi networks and Bluetooth pairings).
- Reseat or check SIM: Remove and reinsert your physical nanoSIM card, or verify your eSIM connection is active (If your device has a physical Sim card).
Please let me know if you're still experiencing issues with not being able to make or receive calls, I'd like to investigate further if needed.
XfinityJustinC
Official Employee
•
2.6K Messages
8 days ago
Hello, @user_6o4uad thank you for reaching out over Xfinity Forums. I know how important it is to be able to make and receive calls with your Xfinity Mobile service, and would like to help ensure this is resolved if you're still experiencing issues. Here some helpful self-help troubleshooting steps if these haven't been taken:
- Restart your phone: Turn your device completely off and back on to refresh its network connection.
- Toggle Airplane Mode: Turn Airplane mode on for 30 seconds, then turn it back off.
- Check Wi-Fi Calling: If Wi-Fi calling is turned on, disable it temporarily, test a call, and turn it back on.
- Check signal strength: Ensure you have an active cellular signal and your phone ringer is turned on (not set to silent or Do Not Disturb
Here are also a couple of more in depth options if the above was attempted and not successful:
- Reset network settings: Go to your phone settings and reset network connections (Note: This will erase saved Wi-Fi networks and Bluetooth pairings).
- Reseat or check SIM: Remove and reinsert your physical nanoSIM card, or verify your eSIM connection is active (If your device has a physical Sim card).
Please let me know if you're still experiencing issues with not being able to make or receive calls, I'd like to investigate further if needed.
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