Skip to main content
Shantanu8797
1st Topic

Visitor

 • 

2 Messages

Thursday, December 18th, 2025 6:29 PM

Mobile Device visible on account even after successful return

I disconnected Xfinity Line and returned the Xfinity Mobile device to Mt. Juliet TN Warehouse address given to me by the representative, even after getting a confirmation from Xfinity Mobile Billing Department that device is received at warehouse on 11-Dec, still the device shows on my account and my return is not closed. I tried following up with customer service multiple times but it didn't help at all. The CS were not able to generate the return shipping label due to technical issue and asked me to go for unsolicited return for which the carrier ( Fedex, UPS ) were clearly clueless, ultimately I paid shipping cost out of my pocket for which I was assured by agent to get re-imbursement on my credit card which never came in. This is really serious that, even after following all the directions from agent I am not getting right support. Please help me out if somebody can, hope to see a progress soon on this..!!

Question

 • 

Updated 

2 hours ago

 • Edited

13

2

0

Oldest First
Selected Oldest First
XfinityEva

Official Employee

 • 

2.2K Messages

6 days ago

Hi @Shantanu8797! Are you still in need of assistance with your Xfinity Mobile? We can help here! Please start by sending us a direct message with your full name and service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

0

user_5kg5yp

Visitor

 • 

2 Messages

11 hours ago

Im in the same boat. I returned a zfold7 that was put on a payment plan through xfinity. It was new and unopened. Ive been told by 7 different support team members it would be removed and it still hasn't. I returned the device in November and it was received by xfinity before Thanksgiving. I spent literally 8 hours on the phone getting bounced around to different support team members on day. Xfinity hands-down has the worst customer service. Ive been told the see it been received but they still haven't removed it from my account. I still have a payment plan on a phone I don't have. 

1

0

forum icon

New to the Community?

Start Here