Visitor
•
1 Message
Mobile device transfer and activation to Xfinity
I've already transferred my phone to Xfinity but my account is still showing a pending mobile device to activate.
I'm not sure what this is about - any help would be appreciated.
Visitor
•
1 Message
I've already transferred my phone to Xfinity but my account is still showing a pending mobile device to activate.
I'm not sure what this is about - any help would be appreciated.
XfinityMelinda
Official Employee
•
454 Messages
1 month ago
Hello @user_31a4bu! Thank you for posting on our Xfinity Community Forum, and welcome to the Xfinity Mobile family! ❤️
We'd be happy to help clear this up. Could you let us know where you're seeing the pending activation message? Is it appearing in the Xfinity app, or did you receive an email regarding activation?
Device activation is typically completed through our Xfinity app. Please take a look at our helpful guide on activating your device with Xfinity Mobile: https://www.xfinity.com/support/articles/how-to-activate-phone-existing-line.
If you've already completed those steps, please let us know, and we'll be happy to continue troubleshooting with you. We're here to help!
0
0