Visitor
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1 Message
Mobile department fraud
I was trying to add my significant other to my mobile account and I had to talk to support to transfer her number over. During this process, I was instructed to click on a link and submit the order. The order included 3 iphone BYOD pay by the gig devices..... never was this discussed and he told me it was to protect future promos? both my phone, s26 ultra, and my SO phone, z flip7, are not iphones so i tried to tell him to please trasfer me to a different person and provde his eployee ID/reference number and they did not and instantly transferred.
How can this be common practice? I worked in moobile sales for a good chunk of my life, i understand the
XfinityRaul
Official Employee
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2.7K Messages
2 hours ago
@user_barlos Thank you for making us aware of this unwanted order via Forums. I can help you out with this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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