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9 Messages
Mobile Care Plus
I've been an Xfinity Mobile customer for 11 years, when I bought my current iphone new I added Xfinity Mobile Care and I kept it for several years until last Fall when my phone was paid off as I was intending to upgrade to the new iPhone. I still have the same iphone and I recently upgraded my mobile service plan which includes Xfinity Mobile Care Plus. My phone has recently been showing signs of mechanical issues possibly failing so I want to initiate a claim. My question is: do I need to wait for 30 days or is my phone considered covered due to previously having the prior Care plan coverage for so many years? I logged into the Care Plus account and it says my account is "active" however it hasn't been the full 30 days yet. I'd like to think its covered but its unclear, and time is of the essence due to the difficulties the phone is experiencing. Please help! Thank you




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