Visitor
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3 Messages
Mobile Care Coverage
Hello,
My Xfinity mobile device that I am in a DPP was stolen on 9/29/26. It was recovered but the screen was damaged and needs to be repaired. I did not have the mobile plus service or Xfinity Mobile care at the time this occured. I spoke with an Xfinity representative yesterday (chat referenced below) who told me that when I upgraded to Mobile Plus that my damaged screen would be covered. I submitted a claim to Xfinity Assurant and the claim was denied. I am upset that I was given false information and would like a resolution.
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You: Ok. One of my phones that would upgrade to mobile plus has a damaged screen. I understand mobile plus comes with XMC. Would i be able to have it repaired once I upgrade to mobile plus
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Dev:
Yes. Mobile Plus includes Xfinity Mobile Care (XMC Plus), which covers accidental damage and offers unlimited $0 screen-only repairs for eligible smartphones at Assurant-authorized repair centers when and where repair service is available. After you upgrade to Mobile Plus, you can file a claim through XMC to get the screen repaired |
user_qxveqt
Visitor
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3 Messages
2 hours ago
Additional chat information:
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user_4d6uia
Visitor
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4 Messages
2 hours ago
Good luck!! I have been waiting 42 days for Mobile Care to replace the phone they lost!!
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