Visitor
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1 Message
Mobile Black Friday promo not being honored
Hello,
I purchased 2 new iPhones during the Black Friday deal ($1100 promo per device). I followed all of the requirements of the deal - purchased the new phones, traded-in old phones, and then upgraded our lines to Premium Unlimited. I’m only getting $231 per phone, which is less than if I didn’t even trade in a phone ($400 promo).
I’ve been in store (most helpful) and tried chatting online and was told I would receive a callback (never happened) all with no luck of a resolution.
I really would rather not drive back to the store to try and sort this out. Can anyone help get my credits corrected?? This is really driving me crazy!
XfinitySeth
Official Employee
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691 Messages
10 hours ago
Howdy user_qktsk3 👋 I hope your weekend has been going well for you, and even more so want to thank you for joining the Xfinity Mobile family recently! We really did have some killer Black Friday deals, so I’m glad you were able to take advantage 🙌 More importantly want to make sure your transition to Xfinity Mobile remains as smooth as possible, and that you get the correct promotions you qualify for! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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