Visitor
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1 Message
Mobile billing errors
I’m being charged for extra cell phone lines and phones that I didn’t purchase. I’ve been trying to resolve this for months. I need help.
Visitor
•
1 Message
I’m being charged for extra cell phone lines and phones that I didn’t purchase. I’ve been trying to resolve this for months. I need help.
XfinityAmira
Official Employee
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4.9K Messages
3 hours ago
Hi user_vrxdrs! It's upsetting to hear that you have not been able to get this mobile billing concern addressed. We appreciate you taking the time to reach out on our Xfinity Forum about it. Please know my team is always here to support you with your service needs. We would be more than happy to further look into this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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