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user_stz5gm
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09/14/2026 7:30 PM

Mobile bill

When I switched over to XY mobile supposed to get a year free of mobile service and somehow it didn't work out that way.So they had to once they fixed it , they changed it over , I had to upgrade that day , and they changed over to expense for free for free year and somehow I still got a bill and there's not supposed to be a bill , the guy said he was going to race all the bill and all that and you never did that

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1 month ago

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XfinitySara

Official Employee

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3K Messages

1 month ago

Hey, @user_stz5gm - We can take a look! Could you please send our team a direct message to continue?

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you! 

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