1 Message
Missing Tradein phone at USPS
So i got my new phone as tradein and i dropped my old phone at USPS. Now the issue is the package is missing and there is no movement at tracking since the courier's possession. What will I do with this situation? My concern is the tradein value of my old phone and the promo credit. I am stressed out. The package is a prepaid label and I tried everything contacting usps support but still they dont have answer to the mssing package.
XfinityAldrik
Official Employee
•
1.3K Messages
4 months ago
Thank you for reaching out to us @user_jaaaaaal! I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?
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