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user_jaaaaaal
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Friday, March 15th, 2024 3:17 AM

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Missing Tradein phone at USPS

So i got my new phone as tradein and i dropped my old phone at USPS. Now the issue is the package is missing and there is no movement at tracking since the courier's possession. What will I do with this situation? My concern is the tradein value of my old phone and the promo credit. I am stressed out. The package is a prepaid label and I tried everything contacting usps support but still they dont have answer to the mssing package.

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Updated 

3 months ago

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XfinityAldrik

Official Employee

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1.7K Messages

8 months ago

Thank you for reaching out to us @user_jaaaaaal! I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

 

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

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jFORR

1 Message

4 months ago

I am having the EXACT same issue! It seems that my trade-in phone was never scanned at the post-office. I have been going in circles, too, between USPS and Xfinity. Maybe Xfinity shouldn't be using USPS as their carrier and instead switch to FedEx or a similar carrier. I am now stuck waiting for my $500 phone credit. VERY frustrating!

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XfinitySara

Official Employee

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1.3K Messages

Hello, @jFORR! Thank you for taking the time to leave a comment with your shared concerns. While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are somewhat limited. For some Xfinity Mobile related questions, we ask that you contact Xfinity Mobile by calling or texting 1 (888) 936-4968 or reaching out to our Secure Online Chat. If you have already reached out to Xfinity Mobile regarding your concerns, and they are still unresolved, our team can help facilitate communication with the appropriate team! Just let us know which methods you've tried so far.

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3 months ago

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