Missing trade in credit

I have contacted customer service over 6 times and still no $600 credit for my trade-in. Will I ever get my credit? Won’t acknowledge anything and keep telling me that it will happen on next billing cycle.
Hopefully no one else will experience this situation and go through the agony this has caused me!!

Responses

XfinityJoshuaG

Official Employee

•

331 Messages

10 months ago

@user_9iurm6 So sorry to hear that! Please direct message us your full name and address so we can look into this together.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_9iurm6

Missing trade in credit

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