MISSING IPHONE 14 PRO MAX

On 10/9 I sent off my wife’s iPhone 14 Pro Max for 700$ promotional credits through the provided shipping labels through usps. The device showed delivered on 10/12. For weeks now I’ve been jumping through hoops because 3 weeks later after the device says delivered my 8th customer service representative states the box arrived with nothing in it. Absolutely ridiculous. I sent my iPhone 14 Plus in prior and had no issues. Since then I’ve filed a complaint with the FCC And was told by an Xfinity representative to file a police report which I did! From the FCC complaint I get an email from a Jeff M who is supposed to be my contact to resolve this issue. Guess what This Jeff M NEVER answers a call nor responds to any emails. I’m beyond frustrated after being with Xfinity for multiple years that they could possibly pull a stunt like this. Many people are complaining of similar if not exact same problem as me! I wish someone from this company could follow through and help me resolve this issue. I’ve provided all documentation as well to show I’ve done everything asked of me! And still they don’t honor there agreement of providing the 700$ promotional credits! IF YOU ARE AN XFINITY CUSTOMER PLEASE TAKE NOTE AND DO NOT TRUST SENDING OFF YOUR DEVICE! I HAVE LITERALLY BEEN ROBBED AND XFINITY IS NOT PROVIDING ANY HELP OR SOLUTION!