Missing iPad.

I’m still waiting on the iPad I was promised with my new bundled contract. I already paid the sales tax, but every time I talk to a rep, they tell me it’s on the way and then hang up. It’s been over a week now, and I still don’t have the iPad or even a tracking number. I even spoke with Trevor on the mobile team, who is now no longer responding to my emails or calls. I need this resolved ASAP

Responses

XfinityOrlandoM

Official Employee

•

1.5K Messages

3 days ago

@user_fal4bf

Thanks for reaching out, as a customer myself I would not be happy if I was promised an iPad still did not have any tracking information to know when I'll receive my package.

If you could send me a direct message with your name and address I can look deeper into this issue for you.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Devices

user_fal4bf

Missing iPad.

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