Missing device

In March, I ordered a new device which was damaged during shipping and sent back. I have called multiple regarding the missing device and I’ve been told that a ticket was started and that I will receive the device in 3-5 days and still nothing. I have been billed every month for the device that I have never received. When I call , I am transferred multiple times and I’m told that the issue has been escalated and still once I get off the phone nothing is resolved.

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XfinityBillie

Official Employee

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4.2K Messages

10 hours ago

user_llxefx We appreciate your time in reaching out to us here on our Xfinity Forums. This definitely is not the experience we want for our valued customers and I'm glad you've reached out to us here on our Xfinity Forums. Our team can help and we will stick with you until there has been a resolution! Since I will need to access the account details to research and review past tickets, please send us a DM to Xfinity Support with your full name and address to get started.

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Devices

user_llxefx

Missing device

XfinityBillie

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