Visitor
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1 Message
Misrepresentation of iPhone 12 Trade-In Credit
I spoke with a representative named Sara. She explicitly stated I was eligible for a $450 trade-in credit if I switched to Xfinity Mobile. Based on this professional assurance, I agreed to the service. During my six-hour phone call with Sara, she sent numerous digital agreements that I was told were "necessary to get service running." At no point was I informed that the plan she was enrolling me in would disqualify me from the $450 credit she had just promised. I send in my phone as requested and received $86 for my phone, not the $450 promised.
I visited a corporate store and spoke with Alex S. He confirmed that Sara had changed my plan during the sign-up process to one that was ineligible for the promotion. He further noted that phone representatives are frequently unreliable regarding these offers. This confirms that I was misled into a contract under false pretenses.
XfinitySeth
Official Employee
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730 Messages
13 hours ago
Hello user_livk5e, and thank you for taking the time to share your recent Xfinity Mobile experience in our thread. We infinitely appreciate you joining the Xfinity Mobile family, so the last thing we want is for your first experience to be anything less than stellar! I know exactly how frustrating it can be to be told one thing, only for something entirely different to happen, so if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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