Visitor
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1 Message
Military deployment
I have called customer support maybe five times and have had multiple tickets created and denied for a military unlock of my phone. I tell them they need my orders but they never take them and then the request just gets denied. This has been extremely frustrating and I don’t know what’s going on.
XfinityRichard
Official Employee
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3K Messages
7 hours ago
Hi there, @moosh3731 As former Military thank you for your service. Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you having trying to get your phone unlocked. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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