Manual Unlock Request: iPhone 13 mini paid in full (Ticket #ECM0019185855

I am contacting you regarding a network unlock for my iPhone 13 mini (IMEI: 35 759049 466960 8).

This device was paid in full years ago. While I have an open ECM Ticket #ECM0019185855, your phone support continues to refuse the unlock due to a recent service billing dispute. Since this hardware met all eligibility requirements for an unlock years before any current billing issue, I have officially filed a formal complaint with the FCC.

I am requesting a manual override to process this unlock immediately. Holding fully-owned hardware hostage over an unrelated service bill is a violation of the CTIA Consumer Code that Xfinity agrees to follow. Please escalate this to the Executive Mobile Team and confirm once the unlock signal has been sent to Apple's servers.

For verification 

Johnathan Pineda #409-457-0038

Old address when purchased iPhone 13 mini

3620 Avenue M 1/2 Galveston tx 77550

ACC#940173617

Current address 2600 S Houston Dr La Marque TX 77568 ACC#940024785