Visitor
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1 Message
Manual Credit Screening
Need to trigger a manual credit screen on account due to credit reporting bureau freezes. have removes freeze so need to trigger the manual screening instead of waiting 3-6 months before the automated process possibly occurs. This is so we can actually do a DDP for an upgrade.
XfinityBillie
Official Employee
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3.9K Messages
2 hours ago
@user_ntprny Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love to take the opportunity to assist you with your request to see if you can qualify for the DPP to perfrom an upgrade. Please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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