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user_vsp521
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Tuesday, December 31st, 2024 8:29 PM

Manager

How can I speak to a manager over the supervisors and agents at xfinity.  My ordered phone was lost by FedEx but xfinity will not reverse the transaction.  I have clear documentation from Frdex and police report.  Xfinity has told me different info and lies.  I just want this resolved.  

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1 month ago

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XfinityAmandaB

Official Employee

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1.8K Messages

1 month ago

 

user_vsp521 Thank you so much for coming to our Xfinity community forums for help with this lost phone. If you have already reached out to our Xfinity mobile team and have not been able to get a resolution we can reach out to our Xfinity mobile Executive resolution team to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to help make sure you get the help you need. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_vsp521

2 Messages

1 month ago

Unfortunately for me your directions to direct contact you doesn’t work.  Once again I was put back to just an agent. 

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XfinityAmandaB

Official Employee

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1.8K Messages

 

user_vsp521 I apologize but we would not have any chat agents to connect you to. The directions are correct make sure you are logged in at https://forums.xfinity.com/ before you click the message bubble Icon in the right corner of the screen. If you are having issues please share a screen shot of where you are clicking so we can better help. 

 

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