3 Messages
make a complaint
[Edited: "Solicitation"] I have called customer service for the past three days. My phone was locked after I moved to another company. After calling and complaining they still have my locked even though it was shown and proved that I paid my bill out and the phone. I am going to have to buy a new phone and I want to file a claim since they won't unlock my phone like they said they would. I never been treated so badly by doing the right time. I just want my phone to be unlock or give me the money I paid for the phone. Someone please help.
XfinityMichaelC
Official Employee
•
4K Messages
6 months ago
Hello, @user_zi6pv8! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are running into with trying to get your device unlocked. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried texting 888-936-4968, or reaching out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7 to see if they can find out more about what's going on with the device and why it's not unlocked?
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user_owlfgf
1 Message
4 months ago
Why dose it take so long to be able to talk to somebody on the phone I appreciate the call back feature but it was so hard to get that far. U should get better options. I say one thing and takes me to another. Making me rethink about switching after just switched
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user_7gcn76
1 Message
3 months ago
who do you contact for a complaint
over a month long issues with xfinity mobile
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user_vo9yuh
1 Message
2 months ago
I paid my phone bill with 2 different cards since that I’m disabled! The government helps pay exfinity bills and I used that card! I paid the bill within 2 days before my payment arrangement and exfinity still cut off my phone today! Last but not least, didn’t even give me the 5 day grace period before they cut off my phone! I been a loyal customer for several years now! [Edited: "Soliciting"]
(edited)
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user_7h1goi
1 Message
2 months ago
My issues with this company are enormous. Would love to see someone hold this company accountable for the terrible, seemingly criminal service. They have billed me for so much that I NEVER asked for...then lie when they say they have corrected it. Over 11 times I have told them how I never asked for a third line.
I don't want to pay the money that I do not owe, so they cut off phone service. The app does not reflect what I am told I owe...the amounts aren't even consistent within the app. So frustrating. This company does not seem to care. The only customer service I have received is at the actual store.
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user_7ewod1
1 Message
1 month ago
Worst customer service in my life. 10 weeks to get the credit for my phone. Six, 1-3 hour days on the phone to get the credit for the phone I purchased. THREE times, I was told the complaint was escalated, and THREE times, I was told I would get a call back, never happened. SIX times, they dropped the call and never called back.
Going to Consumer Cellular and speaking with Bradley Law in New Mexico to go after damages, time consumed and legal fees beecause they are clearly in violation of the law here against deceptive sales practices.
Run now while you have the chance. This company will collapse, size is not an insulation to truly horrific service as I have now heard from dozens of past customers and those switching away from them.
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user_zsst7v
1 Message
1 month ago
I too have nothing but bad experiences with Comcast. It started with rewards..got free movie. It was a forty year old jaws movie. Later billed $3.99 plus tax..took 3 weeks to get credit.
Then there was a car that took out telephone pole..and it took 3 days to get cable back on. Was offered credit but never saw. Then there was a credit last month due to lawsuit..only to have bill go up next month.
Started having issues with cable and internet dropping out...try as I may calling several numbers only to get virtual assistant...which is a joke..I started 9:30 trying get a live person. By 2:00..and several threats of calling BBB , State Attorney, FCC, and Mayor's office did I get a callback. The guy was more interested in trying to sell me mobile service..promising everything under the sun..not knowing I had already checked reviews and found it to be worst in the industry. He offer to send tech out 4 days out and could be charged. When I said I'll turn equipment in...and cancel he informed me I could exchange equipment after 2 years..which made me think they have issues with equipment...with new equipment in hand hooked it up and nothing.. back to phone bs. After an hour. Finally got call back from tech 1 hour 20 minutes later back on line and able to watch tv...17.3 percent of Americans are seniors. That's 62 million seniors..of those a lot have budget flip phones..got to be fun trying to text and read...my hope is someone .wakes up and brings live people back...or plan on losing alot more customers and making alot of lawyers rich in lawsuits.
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user_d35721
1 Message
6 days ago
The same thing is happening to me; they are not unlocking the phone. They said it would take 2 hours, then they said to wait until midnight, and now it's already been a day without access to my bank accounts and phone service. Is there a way to go to consumer court to file a complaint about the situation?
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