Visitor
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1 Message
Lost trade in
Did an in store trade in last year that was handled incorrectly by store staff. Have been tossed around from customer service back to the store back to customer service and just now to mobile care support with the same outcome which is nothing. Apparently the phone can’t be found even though I was previously told assurance had received it and approved the trade in. I’m stuck in the hell of calling every single month to repeat myself to different representatives and get a manual credit but this is ridiculous. It takes a minimum of 30 minutes of stating what’s already in my notes.
XfinityEmilyB
Official Employee
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3.1K Messages
9 hours ago
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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