Lost Sim card

user_xus0gp - Hello! Thank you so much for reaching out—I know how important it is to get your service back up and running smoothly, and I’m happy to help guide you through your options. To replace your SIM card with Xfinity Mobile, you have a few convenient choices:

Visit a local Xfinity Store for in-person support and immediate assistance getting a new SIM set up.
Order a replacement SIM through your Xfinity account online or in the Xfinity app and have it shipped directly to you.
If your device is compatible, you can also switch to an eSIM right away by going to the “Devices” tab on the Xfinity Mobile website—this allows for quick, digital activation without needing a physical SIM.

Please let me know if you'd like help with any of these steps—I’m here for you every step of the way! 

What do I do if my electronic SIM (eSIM) or physical SIM (pSIM) card isn't working?