Lost physical SIM card

• Visit an Xfinity Store: Stop by a local Xfinity retail store for in-person support and immediate assistance getting a new physical SIM card set up.

• Order Online: Order a replacement SIM card through your Xfinity account online or via the Xfinity app to have it shipped to you.

Hello, user_94syxe! Welcome to the Xfinity Forums. If you need a new SIM for Xfinity Mobile, you can choose either an eSIM or a physical SIM card (pSIM). You can get started through your Xfinity Mobile Account or visit a local Xfinity Store for assistance. Check out this helpful article for more information. What do I do if my electronic SIM (eSIM) or physical SIM (pSIM) card isn't working? I hope this info helps!