Lost order

I have been having the most frustrating experience with Xfinity mobile , I ordered a phone over 1  month  ago I was told it was lost in transit , the order was finally refunded last week but I cannot get an order redone because my credit line still shows the iPhone 16 pro max on my account.  I was told that the order can be redone on the 12th of April after the ticket closes yet I am still getting the run around . I was promised a call back several times  to get the order placed again and got no call . Your mobile support team is useless , unprofessional and do not have the capacity to escalate nor deescalate not even when transferred to a supervisor . I’m guessing these are signs to avoid Xfinity mobile at all costs .  My last resort is to try for assistance through this chat , I am soon to give up on pursuing mobile service with Xfinity and subsequently cancel internet service as well just off of if this experience alone .  To date I am yet to receive a phone and my account still reflects the phone I never received and a pending bill .   I have gotten numerous fruitless promises and excuses , I am left stuck with a bill on my account with absolutely no clear indication of a resolve,   in addition to which I have wasted days seeking a solution .  This has to be the most unprofessional  , aggravating experience  I’ve ever had with a company , This company is not vested in their so called  • “Customer commitment “  - to Respect one’s  time, Simplify the  experience and make things right if they fall short.  Customer service Representative are it sourced outside of the US and not equipped to provide solutions , there is a clear difference to the Representatives in sales , which is a clear indication on where the commitment truly is .  I don’t expect any resolve from this message . But it’s a final attempt to afford Xfinity Mobile the opportunity to redeem themselves .