Visitor
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1 Message
Lost order
I have been having the most frustrating experience with Xfinity mobile , I ordered a phone over 1 month ago I was told it was lost in transit , the order was finally refunded last week but I cannot get an order redone because my credit line still shows the iPhone 16 pro max on my account. I was told that the order can be redone on the 12th of April after the ticket closes yet I am still getting the run around . I was promised a call back several times to get the order placed again and got no call . Your mobile support team is useless , unprofessional and do not have the capacity to escalate nor deescalate not even when transferred to a supervisor . I’m guessing these are signs to avoid Xfinity mobile at all costs . My last resort is to try for assistance through this chat , I am soon to give up on pursuing mobile service with Xfinity and subsequently cancel internet service as well just off of if this experience alone . To date I am yet to receive a phone and my account still reflects the phone I never received and a pending bill . I have gotten numerous fruitless promises and excuses , I am left stuck with a bill on my account with absolutely no clear indication of a resolve, in addition to which I have wasted days seeking a solution . This has to be the most unprofessional , aggravating experience I’ve ever had with a company , This company is not vested in their so called • “Customer commitment “ - to Respect one’s time, Simplify the experience and make things right if they fall short. Customer service Representative are it sourced outside of the US and not equipped to provide solutions , there is a clear difference to the Representatives in sales , which is a clear indication on where the commitment truly is . I don’t expect any resolve from this message . But it’s a final attempt to afford Xfinity Mobile the opportunity to redeem themselves .
XfinityAmandaB
Official Employee
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2.2K Messages
1 month ago
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user_3el1l3
Visitor
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1 Message
7 days ago
Having a similar problem right now. Planned for a move to New address. Order service may ,8 for May 22 install. Got a price quote but never an email confirmation. Ordered again new service may 22 for after holiday install. again no confirmation email, and AI agent cant find the order. I was on phone for two [Edited: Language] hours to get new service and today I'm thinking this is not happening. Totally disgusted . Have been Xfinity customer for only 6 years and expected better than this
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