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Tuesday, March 25th, 2025 1:50 AM

Lost access to Xfinity Mobile lines without my consent

I moved from address1 to address 2. In a week my line got closed and I was having Internet and 2 mobile lines on address 1.

I went to Xfinity store they opened new new wifi account for me on address 2 and asked to reach out to mobile support for line transfer. Since then it's 30 days and I tried all my efforts every day but not able to recover my lines.

My mobile lines are transferred to some random person with address 3, and I don't know this person and not able to recover my line.

I'm very poorly treated by all Xfinity support and Bellevue square Mall Xfinity store. No one is ready to help me. No one is ready to accept its Xfinity issue.

They all are trying to sell new lines to me, but I was using my lines for last 2 years, but because of this Xfinity I'm crying now.

I really hate and discouraged poor experience from Xfinity team.

I don't have single email to whoam I can write and explain my problem.

Official Employee

 • 

1.2K Messages

7 days ago

 

user_rl4888 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

2 Messages

I sent message and shared information, but i don't think Xfinity team is actively working here. I dropped a message to call me.

Do we have any official email where i can send email and explain my problem.

I don't want to loose my current number because of Xfinity system issue. My number is used at multiple places.

Any kind of help will be highly appreciated. Thanks

Official Employee

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2.4K Messages

My apologies @user_rl4888

 

Looks like we were unable to respond due to our departments operating hours. Please return to our direct message, so I can continue to assist. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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