Visitor
•
1 Message
Looking to transfer my phone number to a new carrier, says account is not verified
I need to cancel my XFinity Mobile service and transfer my phone number to a new carrier. I am trying to get the Security Pin, but XFinity won't allow me because my "It looks like your account is missing a verified contact method". I no longer live near an XFinity store, and it seems to be impossible to get ahold of anyone at XFinity to help. The AI bot is entirely useless.
XfinityAngie
Official Employee
•
3.1K Messages
2 months ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0