Locked replacement phone

Question

My brought her IPhone 16 pro max to xfinity. My brother broke her phone. Her new phone she got through xfinity mobile is locked. Xfinity mobile is refusing to unlock the phone. Help.

XfinityEricB · Answer

user_aey3pb Thanks for reaching out to us for help with the unlocking of a device that was bought through us in the past. To confirm, was the phone needing unlocked paid in full before the past 60 days, and is it still on an active service or was the service cancelled at any point?

Devices

user_aey3pb

Locked replacement phone

XfinityEricB

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