Visitor
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2 Messages
live agent
I no longer have cell phone service today. I had my ex roomate call xfinity and cancel the cell phone service when I received a bill on my discover account this morning for my old mobil service amount of $26.94.
I though I had ordered the 5 yr rate of $50 a month which included a cell service free for a year and had agreed to pay $20.00 for the second line.
So I just assummed when the $50.90 warning about my next bill included the internet, the free mobil service for one year and the second phone at $20.00 a month.
Well, we need the cell service turned back on. The free one and the extra line for $20.00
since I have no phone to call, please get me a real person.
XfinityMarshante
Official Employee
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775 Messages
12 hours ago
Hello @user_1bhj9n, thank you for taking the time to leave a post. I completely understand how frustrating this must be for you, especially since you were expecting the promotional offer and now don’t have cell service. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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