1 Message
Live agent
Need live agent! Both household phones have No service for FOUR days due to activation error. No agents available for live chat.
Not able to receive/make incoming/outgoing calls or texts after attempting to transfer service to you.
XfinityShawn
Official Employee
•
1K Messages
1 month ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_dhxbqn
1 Message
1 month ago
My Internet service has been out for over 3 months. I have attempted over 15 times to first of all reach someone and get maintenance out. My calls are sometimes automatically disconnected and not answered. I live in somewhat of a remote area with barely cell phone service, which makes it difficult to call when I am home. I do not need to reset the modem. It is not working or there is a wiring issue. My old phone number is still listed from January 2024. I spoke with someone 3 times--still not updated. I attempted to update it, but the verification code never comes when selected. Xfinity continued to withdraw funds from my account, although you can clearly see there has been no service. My card expired and I received a notice the Internet would be shut off effective 21 Oct 24. I tried to call 3 times today to customer service, but was informed I need to contact a local provider. Well, the Internet has not been working for the past 3 months.
1
0