4 Messages
Keep charging extra billing.
[Edited: "Personal Information"]
Seems like they lost my trade in device. Customer support is hopeless. Spent more than 20 hours. Endless wait time and issue is still open. 3 visits to store. Service is pathetic. Every time they create ECM tickets and ask to wait for 1 months.(so far 3 tickets) close it without any communication and comments. If I call customer care for updates, after 1 hour of waiting to speak to human, they create new ticket and another month.
user_qzck2n
4 Messages
10 months ago
This is the response I get and no follow-up email on actual comment on the case which is closed.
†*********
Hello,
Thank you for contacting us regarding an Xfinity Mobile device trade-in. Your case has been resolved. You’ll receive another email with more details shortly.
Thank you for being an Xfinity Mobile customer.
This is a service-related email to keep you informed about your Xfinity Mobile account. Please do not reply to this email; it is not monitored.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
Xfinity Mobile Customer Agreements, Policies and Service Disclosures
Device Payment Plan Agreement
For our Xfinity Mobile return policy, click here.
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