Visitor

 • 

1 Message

Saturday, November 1st, 2025

juggling phones on my account

We hand down our older phones to our kids when my wife upgrades. She recently upgraded but now my son's phone died. Can I use the upgrade feature open under his portion of the account to get a new one and use it for my wife and then hand her current one down to him or do I have to use the new phone under his number?

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

12 hours ago

 

user_2uy23p You can swap the numbers between devices yes, but the upgrade itself must be done using the number for his line. You would have to wait to do the swapping until after the new phone is activated under his line, then swap between the two. 

 

forum icon

New to the Community?

Start Here