Visitor
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1 Message
Jitterbug phone on Lively
My husband is in assisted living. He has a Jitterbug phone that uses Lively as the service provider. Frequently when I try to call him as soon as my phone dials the number my phone immediately disconnects. No ring, no dial tone, just immediately disconnects. This doesn't happen all the time but it does happen more often than not. He can call me with no problems. I can call other people with no problems. I don't know what is causing this issue but it is very frustrating. Does anyone have any ideas as to what might be causing this problem? Thank you.
XfinityRichard
Official Employee
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3.8K Messages
30 days ago
Good morning, @user_mq6epj . I can certainly understand how frustrating that must be, especially when you're trying to reach your husband and the calls disconnect without even ringing. Since you're able to make and receive calls to other numbers without any issues, the problem may be related to his phone, service, or how the call is being routed to his number. I would recommend contacting Lively, as they can review the phone, account, and network records to see why incoming calls are intermittently failing. If multiple people are experiencing the same issue when calling him, be sure to let Lively know, as that information can help with troubleshooting.
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