iwatch

Two free-standing I-watches and their corresponding plans were purchased for my grandchildren from Xfinity, and they do not allow for making or receiving phone calls or texts.  We have made three separate visits to two different Xfinity stores, all lasting multiple hours. We have also made multiple phone calls to Xfinity, lasting over 14 hours in phone time over three days. Most of the phone calls have ended in being disconnected and having to start from scratch. I have asked for supervisors, and they are not helpful.  I actually had a store manager tell me that "it took Xfinity two months to get his watch to work"!  My grandchildren with disabilities cry every time we remove the watches from their wrists, telling them that we are going to get them fixed. I do not understand why Xfinity does not offer better support and how its stores are unable to provide better service.   Four decades of Comcast/Xfinity business have resulted in zero customer loyalty and the worst customer service I have ever experienced.